FAQ
FAQ : Choose topic
General Enquiries : Getting Started
How do I get started?
First of all you need to open an account. Simply Click Here to begin this process. Once you have chosen a nickname, password and registered your e-mail address, you will be sent an activation code. This code must be entered when asked to fully open your account. Once actioned you can access our play money poker games immediately.
However, if you want to play for real money, you must register your personal details and deposit money into your Prime Poker account. For a list of the various deposit methods, please sign up, log in and access our Deposit Page.
Getting Started | General Enquiries | Top of page
What is my activation code?
When you sign up, your activation code is mailed to the address you registered when you signed up. You will be asked for the activation code the first time you log in. The activation code is a number containing 9-11 digits. Please ensure that our support e-mail address is stored in your e-mail contacts list. This reduces the risk of e-mails from us being stopped by your computer's spam filter.
Getting Started | General Enquiries | Top of page
I didn't receive an activation code. What do I do?
If you are certain your activation code is lost, please contact Prime Poker support and we will send you a new one.
Getting Started | General Enquiries | Top of page
How do I become a full member of Prime Poker.com?
To become a full member of Prime Poker you must register your contact details on your account. Full members are entitled to full access to the site. This includes the following:
- 24/7 Customer Support
- First Deposit Bonuses
- Real Money Ring Games
- Multi Table Tournaments
- Free rolls
- Exclusive access to special Promotions
- Prime Poker newsletters and lots more
Getting Started | General Enquiries | Top of page
What software do I need to play poker on Prime Poker.com?
Because all our games are also Java based, all our games can be played directly from your web-browser (Internet Explorer/Netscape/Mozilla/AOL etc.) Java is a program that allows you to play Poker direct from your web browser.
For optimum browser performance, we recommend you use the latest version of Internet Explorer then download and install the Java Virtual Machine. Download and install the Sun Java Virtual Machine (JVM) by Clicking Here.
Click on the appropriate download option, click run and the download will begin. Windows users should click on either of the first two options.
Getting Started | General Enquiries | Top of page
Do I need to download any software?
As all our games can be played directly from the Prime Poker website using Java there you will be able to play as soon as you have opened an account.
If you are having trouble accessing the games please consult the other answers in this section or the answers listed under the header Software & Connection Issues.
If after doing this, you still cannot get the games to work, contact Support by Clicking Here.
Getting Started | General Enquiries | Top of page
What operating systems do you support?
You can play from Windows 95, 98, 2000, NT, XP, Apple Macs OS 9, OS X and even Linux.
Getting Started | General Enquiries | Top of page
How do I learn to play Hold'em poker?
On Prime Poker we provide extensive information for all levels of poker players. In our Poker School section you will find a simple 10-step guide. In our Poker Strategy section you will find a wealth of useful information on how to improve your game and broaden your understanding of Hold'em
Getting Started | General Enquiries | Top of page
What kind of games do you offer at Prime Poker. com?
Our main focus lies on Texas Hold'em ring games and tournaments. You can also play 7 card stud and Omaha in either their regular or Hi/Lo variations and the newest addition to our poker games is 5 card draw.
Getting Started | General Enquiries | Top of page
General Enquiries : Integrity and Fairness
The cards are dealt randomly?How can I be sure?
PrimePoker.com uses Sun Microsystem's SecureRandom function for Java. The implementation of a random number generator shuffle has been designed by a PhD accredited Mathematician. After three months of through testing his report revealed the following:
There was no statistical bias in cards dealt as pocket cards.
- There was no statistical bias in cards dealt to any of the board positions.
- There were no statistical differences in the cards dealt to games involving experienced players and the cards dealt to games involving new players.
During the research dealt hands were thoroughly analysed and particular auditing was carried out to the most detailed undertaken of any online poker site to date. We can conclusively state with pride and confidence that our cards are dealt completely randomly and without bias.
Integrity and Fairness | General Enquiries | Top of page
Can players determine which cards they will be dealt?
No, players can't know their cards or have any influence over the cards you receive. Cards about to be dealt are not determined until the very second before they are dealt, so there is no way to know them in advance (in our case they don't even "exist" in-advance). Our server only sends out information on a need-to-know basis, which means that there is no way to predict any of the cards coming your way or going to other players. All information sent out is also heavily encrypted for further security.
Integrity and Fairness | General Enquiries | Top of page
Do your cards favour certain players?
As you compete against other players and not the house, we have nothing to gain from unfair deals! There is no reason for us to favour a particular player, card dealing at PrimePoker.com has been thoroughly scrutinized and proven to be completely random.
Integrity and Fairness | General Enquiries | Top of page
How old do you have to be to legally play on PrimePoker.com?
Players must be 18 or over to play. We do not knowingly allow players younger than 18 to participate in the games available at PrimePoker.com. Some countries however have different laws around the world and higher age limits may apply to you locally. Please consult our Terms of Service for more information.
Integrity and Fairness | General Enquiries | Top of page
If I suspect players of cheating, what should I do?
If you think this is happening please contact us with the player's nickname and if possible any hand numbers they may have been involved in. Please send as much details relating to the event as you possibly can and we will take the appropriate action.
To contact support please Click Here.
Integrity and Fairness | General Enquiries | Top of page
General Enquiries : Poker Etiquette
If I am subjected to abuse by another player?What can I do?
You can select "mute" by clicking on his/her icon on the table. This filters out whatever the player types in the table chat so you can't see their comments.
If a player is particularly offensive, you can report them to us here at Support and we will take the appropriate action. If a particularly abusive player is causing too much trouble in a play money ring game table then the players at the table can choose to vote the abuser off the table.
To read more about poker etiquette and what PrimePoker.com expects in terms of player behaviour please Click Here.
Poker Etiquette | General Enquiries | Top of page
Can I play with more than one account when using play-money?
No. Security reasons, allow only one PrimePoker.com account per player. Both real-money and play-money use the same account so there is no need to create more than one. Should there be more than one PrimePoker.com account holder within a household we may require both parties to provide identification to prove this to us for security reasons.
To read more about poker etiquette and what PrimePoker.com expects in terms of player behaviour please Click Here.
Poker Etiquette | General Enquiries | Top of page
Can I pass chips to another player by deliberately losing to them?
If you wish to be banned or excluded from playing try it, but passing or receiving chips to and from another player with intent is a serious offence at PrimePoker.com, whether it involves play-money or real-money.
Dumping chips in this way would result in your account being blocked permanently.
To read more about poker etiquette and what PrimePoker.com expects in terms of player behavior please Click Here.
Poker Etiquette | General Enquiries | Top of page
What languages can I use to chat at the tables?
Only use English at the tables, please do not chat in any other language.
To read more about poker etiquette and what PrimePoker.com expects in terms of player behavior please Click Here.
Poker Etiquette | General Enquiries | Top of page
What are abusive votes?
A player who receives 60-70% of abusive votes or more from the rest of the players at the table will be removed. You can cast a vote by clicking on the offending player's character and selecting "vote off table". To prevent this function from being abused, each player is only allowed to cast three votes within a day. This applies to players in play-money ring games, letting players police the tables themselves when they feel there is a need to do so.
To read more about poker etiquette and what PrimePoker.com expects in terms of player behavior please Click Here.
Poker Etiquette | General Enquiries | Top of page
General Enquiries : Site Navigation
Where do I sign up?
Click here to go direct to our sign up page.
Site Navigation | General Enquiries | Top of page
How do I access and play games?
The fastest and easiest way is to log in, click on 'Play Poker' on the homepage, which opens up the lobby, here you can access all of our games.
Site Navigation | General Enquiries | Top of page
How do I access My Account details?
Log in first using your unique nickname and password and click 'My Account'.
Site Navigation | General Enquiries | Top of page
Can PrimePoker.com advise me on Poker strategy?
At Prime Poker, we provide a wealth of information designed to help you improve your Poker Strategy. Visit our Poker Strategy page, to find information for beginners, tips on what to do and what not to do plus the three Basic Rules of Texas Hold'em.
Site Navigation | General Enquiries | Top of page
General Enquiries : Learning the Games
Do you have a Poker tutorial to get me started?
At the moment there is no Poker Tutorial available on Prime Poker. We are working on this, and we will let you know when this is online.
Learning the Games | General Enquiries | Top of page
Bonus promotions & Prime Poker Points : Deposit Bonuses
What is a deposit bonus?
A deposit bonus is an extra cash bonus you can get the first time you deposit money to your Prime Poker account. The current First Deposit Bonus for all players is 50% of your first deposit amount, up to $100. Hence if your first deposit is $100, your bonus amount would be $50.
Please note that during some promotional campaigns the first deposit bonus can be more!
Deposit Bonuses |Bonus promotions & Prime Poker Points | Top of page
How and when do I get my 1st deposit bonus?
To get the deposit bonus you need to collect enough Prime Poker Points within 60 days of the initial deposit. A bonus requires 10 Prime Poker Points for every dollar. For example, a deposit bonus of $20 will require 200 Prime Poker Points. As soon as you have collected the points needed, your bonus will automatically be credited to your Prime Poker account.
You can check how many points you are short of your deposit bonus from My Account.
Deposit Bonuses |Bonus promotions & Prime Poker Points | Top of page
I can’t deposit. What’s wrong?
To be able to deposit money, you have to enable real-money in your account. This is done under 'My Account' page. If that is not the problem please contact our support team who are available 24/7.
Deposit Bonuses | Bonus promotions & Prime Poker Points | Top of page
What is a "reload bonus"?
"Reload bonuses" are extra bonuses we offer to loyal customers who have made deposits in the past. In most cases, you will need to enter a deposit code for the bonus to be applied to your account. Keep yourself posted as we will send out newsletters to eligible players whenever there is a promotion. You will need to collect 10 Prime Poker Points per bonus dollar to claim your reload bonus.
Deposit Bonuses | Bonus promotions & Prime Poker Points | Top of page
What is a promo code?
A promo code is a code which ties in with a particular promotion, usually giving an added bonus of, e.g. a ticket, a percentage bonus or sometimes even cash. To receive the bonus, the promo code is entered when you make a deposit.
Deposit Bonuses | Bonus promotions & Prime Poker Points | Top of page
How can I earn Prime Poker Points
You earn Prime Poker Points by playing games for real money on PrimePoker.com. These points can be used for collecting various bonuses.
Prime Poker Points | Bonus promotions & Prime Poker Points | Top of page
What can I use Prime Poker Points for?
Prime Poker Points release bonuses in conjunction with the promotions we may choose to offer.
Prime Poker Points | Bonus promotions & Prime Poker Points | Top of page
How do I use my Prime Poker Points to claim bonuses?
Bonuses are awarded automatically. You don't have to do anything else than playing poker.
Prime Poker Points | Bonus promotions & Prime Poker Points | Top of page
How many Prime Poker Points can I earn?
There are two main ways to earn Prime Poker Points, either playing Real Money Ring Games or in Real Money Tournaments.
Prime Poker Points | Bonus promotions & Prime Poker Points | Top of page
Hold'em, Omaha, 7 Card Stud, 5 Card Draw Ring Games
The table below shows the amount of Prime Poker Points awarded, for playing in hands in which the rake taken is $0.10 or more.
|
| Less than $0.10 |
0 |
0 |
| $0.10 - $0.19 |
0.07 |
0.1 |
| $0.20 - $0.29 |
0.14 |
0.2 |
| $0.30 - $0.39 |
0.21 |
0.3 |
$0.40 - $0.49
|
0.28 |
0.4 |
| $0.50-$0.59 |
0.35 |
0.5 |
| $0.60 - $0.69 |
0.42 |
0.6 |
| $0.70 - $0.79 |
0.49 |
0.7 |
| $0.80 - $0.89 |
0.56 |
0.8 |
$0.90 - $0.99
|
0.63 |
0.9 |
| $1.00 - $1.09 |
0.70 |
1 |
| $1.10 - $1.19 |
0.77 |
1.1 |
| $1.20 - $1.29 |
0.84
|
1.2 |
| $1.30 - $1.39 |
0.91 |
1.3 |
| $1.40 - $1.49 |
0.98 |
1.4 |
| $1.50 - $1.59 |
1.05 |
1.5 |
| $1.60 - $1.69 |
1.12 |
1.6 |
| $1.70 - $1.79 |
1.19 |
1.7 |
| $1.80 - $1.89 |
1.26 |
1.8 |
| $1.90 - $1.99 |
1.33 |
1.9 |
| $2.00 - $2.09 |
1.40 |
2 |
| $2.10 - $2.19 |
1.47 |
2.1 |
| $2.20 - $2.29 |
1.54 |
2.2 |
| $2.30 - $2.39 |
1.61 |
2.3 |
| $2.40 - $2.49 |
1.68 |
2.4 |
| $2.50 - $2.59 |
1.75 |
2.5 |
| $2.60 - $2.69 |
1.82 |
2.6 |
| $2.70 - $2.79 |
1.89 |
2.7 |
| $2.80 - $2.89 |
1.96 |
2.8 |
| $2.90 - $2.99 |
2.03 |
2.9 |
| $3.00 And above |
2.1 |
3 |
|
All players that have invested money into the pot will be awarded an equal amount of Prime Poker Points, but only when the pot is raked. Players that do not contribute with any money to the pot will not be awarded any Prime Poker Points
Prime Poker Points | Bonus promotions & Prime Poker Points | Top of page
Tournaments
5 Prime Poker Points are awarded for every dollar paid in the entry fee (Real Money tournaments). For example, if you enter a $20+2 tournament, you will be awarded 5 * $2 = 10 points. If you enter a $5+$0.50 tournament, you will be awarded 5*$0.50 = 2.5 points. Points are awarded when the tournament finishes.
Prime Poker Points | Bonus promotions & Prime Poker Points | Top of page
Bonus promotions & Prime Poker Points : Refer-a-Friend
What is Refer-a-Friend?
You and your friends can earn a cash bonus if you refer them to come and play at PrimePoker.com. All they have to do is sign up, deposit money, and earn 500 Prime Poker Points. When that is done your friend will earn $25 and we'll add $50 to your account (real money).
Refer-a-Friend | Bonus promotions & Prime Poker Points | Top of page
How does the Referred Friend get the bonus?
The Referred Friend must open an account using the Promotion Code in the invitation email within 14 days of receiving the invitation email, and then make a deposit which will also register the bonus. Once they have collected 500 Prime Poker Points, $25 will be credited to his/her account within an hour. See our promotional terms for more details.
Refer-a-Friend | Bonus promotions & Prime Poker Points | Top of page
How does the Referrer get the bonus?
We will add $50 to your account (real money) when the referred friend has earned 500 Prime Poker Points. See our promotional terms for more details.
Refer-a-Friend | Bonus promotions & Prime Poker Points | Top of page
What are Prime Poker Points?
Prime Poker Points are earned through playing games for real money on PrimePoker.com. They can then be used for collecting various bonuses, qualifying for special tournaments and claiming Freeroll tournament cash prizes.
Refer-a-Friend | Bonus promotions & Prime Poker Points | Top of page
How do I refer a friend to your site?
Use the referral form on our Refer–a-Friend in the Play Poker section to send them an invitation. This should be done before your friend signs up for an account at PrimePoker.com
Refer-a-Friend | Bonus promotions & Prime Poker Points | Top of page
Why did it say that the email address already exists when I was trying to refer my friend?
It's possible that your referred friend might have already signed up for an account with us in the past. They can try our reminder page if he/she can't remember their nickname or password. In this case the Refer-a-Friend bonus will not work, as it applies only to new players who have not yet signed up with us.
Refer-a-Friend | Bonus promotions & Prime Poker Points | Top of page
My Account Information
My Account Information: Nicknames, Passwords and Codes
I have forgotten my nickname or password. What do I do?
You can request a password or nickname reminder by using our reminder page. You can access the reminder page by clicking here. Type your registered e-mail address in the box and a reminder code will be sent to you. Keep the reminder page open and collect your code from your e-mail inbox. Enter the code supplied in the new box on the reminder page and your details will be displayed.
Nicknames, Passwords and Codes | My Account Information | Top of page
How do I change my password?
You will have to login by clinking on My Account, then 'My Details' and finally 'Change Password'.
Nicknames, Passwords and Codes | My Account Information | Top of page
Can I change my nickname?
In order to be fair to all players we do not allow nickname changes. After all, the nickname is the only way players can recognise each other.
Please also note that in order to protect all players, including you, we have a strict "one account per player" policy.
Nicknames, Passwords and Codes | My Account Information | Top of page
Why does it say "The nickname and password that you have entered is not valid"? I know my password is correct.
Your password is case sensitive (it makes a difference between UPPER and lower case letters), so please remember to enter it exactly the same way when logging in as you did when signing up.
Nicknames, Passwords and Codes | My Account Information | Top of page
I didn't get my activation code. What do I do?
If you are sure your activation code is lost, please contact support and we will send you a new one or click here and use the form in the lower half of the page.
Be sure to add us to your contact list. Otherwise the activation code may get stuck in mail filters.
Nicknames, Passwords and Codes | My Account Information | Top of page
What is my activation code?
When you sign up, your activation code is emailed to the email address you specified. You will be asked for the activation code the first time you log in. The activation code is a number consisting of 9-11 digits.
Please ensure that our support email address (support@primepoker.com) is held within your e-mail contacts. This reduces the risk of emails from us being stopped by your spam filter.
Nicknames, Passwords and Codes | My Account Information | Top of page
My Account Information: Play Money and Real Money Balances
Where can I see how much play money or real money I have?
If you log into your account you will be able to see how much play money and real money you have by clicking on Account Overview. If you are already logged in please click here to access your account overview.
Play Money and Real Money Balances | My Account Information | Top of page
My balance seems wrong can I check my transaction history?
Yes, once you are logged into your account you can access a transcript of your last three months transactions, by clicking on the Transaction History link.
If you still believe there is a discrepancy please click here to contact Support.
Play Money and Real Money Balances | My Account Information | Top of page
How can I get more play-money?
You get more play money in your Prime Poker account, if needed, by refilling it. However, you can only refill it twice a day and up to a maximum of 1000 credits. Play money can be used at any table marked as a Play Money table.
To refill your account, please log in and from your account section you will see the option to refill, just click on 'refill' to refill your play money.
Play Money and Real Money Balances | My Account Information | Top of page
My Account Information: Small Print
Terms of Service
For more information on Prime Poker.com's terms of service, please click here.
Small Print | My Account Information | Top of page
Depositing: General Deposit Issues
How do I deposit money?
In order to deposit, first you must sign up and create an account at Prime Poker.com. Then register your personal details including your address - it will be used to verify who you are. You are now ready to deposit. If you are already logged in, to see the available deposit options please click here.
General Deposit Issues | Depositing | Top of page
What is the best deposit option?
All the available Deposit options are reliable. We only work with the best online payment solution companies ensuring safe transfers. However, if you are based in the Canada we can strongly recommend the services provided by NETeller.
NETeller can supply an all round deposit and cash out service, which is safe, fast and efficient. This is especially true if you use Neteller's Instacash option.
General Deposit Issues | Depositing | Top of page
Do you charge deposit fees?
Prime Poker.com do not charge our players any deposit fees. However, if you are sending funds via a third party deposit option you may incur fees from the third party. Please consult the relevant company website for up to date information on fees.
General Deposit Issues | Depositing | Top of page
Is it safe to deposit money at Prime Poker.com?
Absolutely, we only work with the best online payment solution companies ensuring safe transfers.
General Deposit Issues | Depositing | Top of page
Do I have to make a deposit if I sign up?
No, you are not obliged to make a deposit. But you do have to register your account details if you want to make a deposit. Also please note that you can only get access to games for real money by depositing.
General Deposit Issues | Depositing | Top of page
What currencies do you accept?
All of the real money games played at Prime Poker.com are played for US dollars
General Deposit Issues | Depositing | Top of page
Depositing: Credit/Debit Card Deposits
What kind of credit/debit cards do you accept?
Globally, we accept Visa and MasterCard.
Credit/Debit Card Deposits | Depositing | Top of page
Do you take credit/debit card deposits over the phone?
We don't take telephone deposits over the phone for security reasons,. All our deposit options allow players to deposit online. For a list of available options log in and go to account overview, from here you will find a link to our deposit page. Please check the respective sign-up guides beside each option.
Credit/Debit Card Deposits | Depositing | Top of page
Why did my credit/debit card deposits fail?
Here a few things to check on:
- Does your address that you registered at PrimePoker.com match the same as your billing address?
- Have you entered the CVV2 number correctly?
This is a number on the reverse of the card, usually located on the signature strip. The CVV2 number is made up of the last three digits.
- Is the expiry date correct?
Otherwise, it could be that your card provider does not allow transactions to online gaming sites. Many card issuers in North America do not allow direct deposits to online gaming sites. If you have this difficulty we can strongly recommend InstaCASH by Neteller.
Credit/Debit Card Deposits | Depositing | Top of page
What should I do if my card provider does not allow deposits to online gaming sites?
Once you have logged in you can try other options on our 'Deposit page'. We highly recommend InstaCASH by NETeller, which goes directly from your checking account. If you prefer to use your debit or credit card, you could try to get the funds to us via an e-wallet such as Neteller.
Credit/Debit Card Deposits | Depositing | Top of page
If I deposit with a credit or debit card. How can I cash out my money?
You could set up an account with NETeller, so that you can withdraw your winnings to your NETeller account and from there transfer the money to your bank. All cashout requests can be done online from our Cashout page.
Credit/Debit Card Deposits | Depositing | Top of page
How safe is it to attempt a credit card transaction at PrimePoker.com?
Our 128-bit state-of-the-art encryption is the current standard used by all major financial institutions throughout the world so your online transactions are entirely safe with us.
Credit/Debit Card Deposits | Depositing | Top of page
How long does it take for the money to be credited to my PrimePoker.com account?
Once the transaction is successfully completed the funds will be instantly visible in your PrimePoker.com account.
Credit/Debit Card Deposits | Depositing | Top of page
What are the minimum and maximum deposits using Credit Card?
The minimum deposit for Visa and MasterCard is $10 for North American customers and $20 for others. For UK Switch/Delta cards this amount is $40. The maximum daily and weekly deposits for all cards are $1000 and $2500 respectively. Some new account holders may only deposit $250 per week with MasterCard.
Credit/Debit Card Deposits | Depositing | Top of page
Are there any fees for the deposit?
You will not be charged any fee when you make a deposit with any credit or debit card from the Prime Poker.com site.
Credit/Debit Card Deposits | Depositing | Top of page
What is the CVV2 number?
The CVV2 number is the last three-digit number printed in the signature space on the back of most credit cards, such as Visa, Mastercard, and Discover cards.
Credit/Debit Card Deposits | Depositing | Top of page
Depositing: NETeller Deposits
What is NETeller?
A NETeller account is an online wallet or ewallet. You will need to fund our account via one of several options. Once money is in the account you may transfer funds directly to your PrimePoker.com account.
NETeller Deposits | Depositing | Top of page
Why should I open a NETeller account?
A NETeller account is free to open, reliable to use and a very flexible payment option. North American based customers may transfer money within minutes by using the Instacash feature of their NETeller account. The process of funding to and cashing out from a NETeller account is free if you do so by an EFT. (Electronic Funds Transfer).
Furthermore, customers may apply for a free NETeller debit card and access the funds in their NETeller account directly from ATM machines with the Maestro or Cirrus symbol. NETeller is a highly recommended payment option.
NETeller Deposits | Depositing | Top of page
How do I open a NETeller account?
Click here and fill in the details. It should only take a couple of minutes to complete.
NETeller Deposits | Depositing | Top of page
Are there any fees for transferring money between my Neteller and PrimePoker.com accounts?
No! PrimePoker.com will not charge you anything if you deposit from or cash out to a NETeller account from our website.
NETeller Deposits | Depositing | Top of page
How do I deposit money using Neteller?
Once you have opened and funded your Neteller account you can transfer the funds to us from our deposit page.
NETeller Deposits | Depositing | Top of page
Why does it say the amount exceeds my weekly limit when I haven't even made a deposit?
After you have given NETeller your bank details, they usually deposit a small amount of less than $1 into your bank account. For certain banks, Neteller requires the user to confirm this micro deposit amount before the InstaCASH option is fully functional. Please log in to your NETeller account and verify this amount. You should then be able to make a deposit right after that.
NETeller Deposits | Depositing | Top of page
I have problems with my NETeller account. What should I do?
To contact NETeller directly, use their helpful 24-hour phone support team. For contact details please click here.
NETeller Deposits | Depositing | Top of page
I can't remember my Secure ID. Should I contact NETeller?
Yes. You can contact NETeller directly. They have a very helpful 24-hour phone support team. To find contact details please click here.
NETeller Deposits | Depositing | Top of page
What is the difference between Instacash and NETeller?
NETeller is an online money transfer service that allows you to make a deposit to your PrimePoker.com account. You can fund your NETeller account with your credit/debit card or your bank, and in-turn transfer that amount into your Prime Poker account using the NETeller option from our deposit page.
InstaCASH is a payment option for citizens of Canada and. The depositing procedure involves only one step using the InstaCASH option from our deposit page.
However, because Neteller provides this payment option, you have to sign up for a NETeller account for the first time to use this service.
NETeller Deposits | Depositing | Top of page
What is InstaCASH and why should I use it?
InstaCASH is a feature of NETeller accounts for North American based customers. It permits them to instantly transfer funds directly from their bank to their PrimePoker.com account. This is particularly useful if you are having problems with credit cards, as it is an immediate, secure alternative. Instacash is a highly recommended payment option.
NETeller Deposits | Depositing | Top of page
How do I make a deposit using InstaCASH?
The three key steps are simple:
- Sign up for a NETeller account.
You can get a free NETeller account online within just 5 minutes.
- Enable the InstaCASH payment option. This involves giving NETeller your bank details.
Make a deposit.
Note that you do not have to deposit money into your NETeller account first. You can deposit directly from the PrimePoker.com deposit page after you have given NETeller your bank details.
There is information listed under the InstaCASH section on our deposit page.
NETeller Deposits | Depositing | Top of page
How can I enable the InstaCASH feature of my NETeller account?
After signing up for a NETeller account you need to apply for the Instacash function. You will be asked 3-4 questions concerning the bank account you wish to register. With these questions correctly answered the Instacash feature is enabled. You can now return to PrimePoker.com and transfer funds from your bank straight into your PrimePoker.com account – and we wi ll pay the fees!
NETeller Deposits | Depositing | Top of page
How long will it take me to enable and use the InstaCASH feature?
The entire process of creating a new NETeller account and enabling the InstaCASH feature can be completed in less than 10 minutes!
NETeller Deposits | Depositing | Top of page
What charges will I face if I use the InstaCASH option?
As long as you deposit straight into your PrimePoker.com account the transaction is free. If you decide to fund your NETeller account via Instacash you will be charged 8.9% and we cannot reimburse this fee.
NETeller Deposits | Depositing | Top of page
What are the minimum and maximum deposits I can make with InstaCASH?
The minimum is $10 and the maximum weekly deposit ranges from $750 to $3000 depending on what level of Instacash you have.
NETeller Deposits | Depositing | Top of page
How long does it take for the money to be credited to my PrimePoker.com account?
As long as you have sufficient funds available the money will be instantly credited to you PrimePoker.com account.
NETeller Deposits | Depositing | Top of page
Why does it say "Insufficient Funds" when I have money in my bank?
Have you funded your NETeller account? Depositing through NETeller actually involves two steps:
- Funding your NETeller account from your bank or credit card: This is done from the NETeller website. The transfer must be done there because NETeller is a separate company.
- Transferring the amount from your NETeller account into your PrimePoker.com account. This is done from the PrimePoker.com deposit page.
NETeller Deposits | Depositing | Top of page
Depositing: Click2Pay Deposits
What is Click2Pay?
Click2Pay is an online payment option that requires no funding. Instead, once your details are verified, deposits will be drawn directly from your pre-authorized credit card or registered bank account. All transactions are completely safe and secure. You may also choose to fund the Click2Pay account using a Bank Wire (most countries – up to 3 business days).
Click2Pay Deposits | Depositing | Top of page
Why should I use Click2Pay?
This option is very convenient and you may use your regular Visa or MasterCard or a direct bank debit to draw the funds from. No need to load funds to an intermediate account. From our deposit page, funds can be transferred directly from your registered card or bank account. Bank wires are also available in several countries.
Click2Pay Deposits | Depositing | Top of page
How do I open a Click2Pay account?
Simply click here.
Click2Pay Deposits | Depositing | Top of page
How long does it take for the money to be credited to my PrimePoker.com account?
As long as you have sufficient funds available the money will be instantly credited to you PrimePoker.com account.
Click2Pay Deposits | Depositing | Top of page
Are there any fees for transferring money between my Click2Pay and PrimePoker.com accounts?
There are absolutely no fees. PrimePoker.com will not charge you anything if you deposit from a Click2Pay account from our website.
Click2Pay Deposits | Depositing | Top of page
How can I fund my Click2Pay and what charges are there?
Using your credit card or bank account, there is no need to fund your Click2Pay account. Funds are transferred directly from your registered payment option every time you make a purchase. Alternatively, you could fund your Click2Pay account using a Bank Wire (available from most countries). There are no fees involved.
Click2Pay Deposits | Depositing | Top of page
Can I use my current Click2Pay account?
Yes of course! Just enter the account details in the relevant sections on the PrimePoker.com deposit page.
Click2Pay Deposits | Depositing | Top of page
Why is Click2Pay asking to verify my personal or payment details?
Initial registration during the first payment process involves entering personal data such as name, address, e-mail address and date of birth, as well as credit card details or bank account numbers. This step is entirely for your security and peace of mind.
Click2Pay Deposits | Depositing | Top of page
How do I use my Click2Pay account to fund my PrimePoker.com account?
From the PrimePoker.com Click2Pay deposit page, simply enter your Click2Pay account details, the amount you wish to transfer and confirm!
Click2Pay Deposits | Depositing | Top of page
What are the minimum and maximum deposits I can make with Click2Pay?
The minimum and maximum are $10 and $1000 per transaction. The weekly limit is $2500. All purchases made will show “Click2Pay” on your Bank statements.
Click2Pay Deposits | Depositing | Top of page
Depositing: FPS epassporte Deposits
What is FPS epassporte?
FPS epassporte is a virtual Visa card that can be loaded using a regular Visa or MasterCard. Once the card has been loaded the money may be subsequently transferred to your PrimePoker.com account. All transactions are completely safe and secure.
FPS epassporte Deposits | Depositing | Top of page
Why should I use FPS epassporte?
This option is very convenient and you may use your regular Visa or MasterCard to load your FPS epassporte account. With funds on the card you may swiftly transfer them to your PrimePoker.com account within seconds!
Furthermore, customers may apply for a Visa Electron card to directly access the funds held in their FPS epassporte account from ATM machines throughout the world!
Depositing | FPS epassporte Deposits | Top of page
How do I open a FPS epassporte?
Simply click here and register your details to open an epassporte account.
Depositing | FPS epassporte Deposits | Top of page
Can I use my current FPS epassporte?
Yes of course! Just enter the account details on the epassporte deposit page.
Depositing | FPS epassporte Deposits | Top of page
How can I fund my FPS epassporte and what charges are there?
Every time you load the card, FPS epassporte will charge you a fee. This is 5% per $100 of the amount to be loaded with a minimum cost of $5 applicable. The fee will be deducted after you have loaded the card. For example, if you load the card with $50 or $100 the fee is the same at $5 leaving a balance of $45 or $95 to spend. There is no charge when you deposit to or cash out from your PrimePoker.com account with FPS ePassporte.
For full and current information on charges please visit FPS ePassporte.
Depositing | FPS epassporte Deposits | Top of page
Why is FPS epassporte asking to verify my credit card?
When you have set up your account you will be asked to verify the transaction pending, which is on the credit card you have chosen to register with FPS epassporte. This will not be deducted from your card but it is simply to make sure that you are the legitimate owner of the card. This step is entirely for your security and peace of mind.
FPS epassporte Deposits | Depositing | Top of page
How do I use my FPS ePassporte account to fund my PrimePoker.com account?
With your FPS ePassporte card loaded simply go to the epassporte deposit page and enter the details.
Depositing | FPS epassporte Deposits | Top of page
What are the minimum and maximum deposits I can make with FPS epassporte?
The minimum and maximum are $10 and $500 per transaction. The daily and monthly limits are $1000 and $2500 respectively. Your first purchase with your FPS epassporte is limited to $200 until you have verified the card.
Depositing | FPS epassporte Deposits | Top of page
How long does it take for the money to be credited to my PrimePoker.com account?
As long as you have sufficient funds available the money will be instantly credited to you Prime Poker account.
Depositing | FPS epassporte Deposits | Top of page
Are there any fees for transferring money between my FPS epassporte and PrimePoker.com accounts?
No! Prime Poker will not charge you anything if you deposit from or cash out to a FPS epassporte account from our website.
FPS epassporte Deposits | Depositing | Top of page
Depositing: WebMoney Deposits
What is WebMoney?
A WebMoney account is an electronic purse that can be accessed through the internet to make safe money transfers and payments in real time.
WebMoney Deposits | Depositing | Top of page
Why should I use WebMoney?
This option is very convenient and you may use your bank account to fund your WebMoney account. You can also credit your prepaid WebMoney card from many WebMoney outlets. From our deposit page, funds can be transferred directly from your WebMoney account so long as there are funds available.
WebMoney Deposits | Depositing | Top of page
How do I open a WebMoney account?
Simply click here and register your details to open a WebMoney account
WebMoney Deposits | Depositing | Top of page
Can I use my current WebMoney account?
Yes of course! Just enter the account details in the relevant sections on the PrimePoker.com deposit page.
WebMoney Deposits | Depositing | Top of page
How can I fund my WebMoney and what charges are there?
To deposit using WebMoney you need to open a free WebMoney account. With funds available in your WebMoney account simply submit your WebMoney Account Number, Wallet ID, and a deposit amount in the fields below. Your funds will be transferred to your PrimePoker.com account instantly once you confirm your deposit through the WebMoney download client. PrimePoker.com will not charge you for any transaction that you make from our site.
Depositing | WebMoney Deposits | Top of page
Will I have to download software from WebMoney?
Yes. WebMoney uses a download client which needs to be accessed in order to confirm deposits and cashouts.
WebMoney Deposits | Depositing | Top of page
How do I use my WebMoney account to fund my PrimePoker.com account?
From the PrimePoker.com WebMoney deposit page, simply enter your WebMoney account details, the amount you wish to transfer and confirm!
Depositing | WebMoney Deposits | Top of page
What are the minimum and maximum deposits I can make with WebMoney?
The minimum and maximum are $10 and $1000 per transaction. The weekly limit is $2500. All purchases made will show “WebMoney” on your Bank statements.
WebMoney Deposits | Depositing | Top of page
How long does it take for the money to be credited to my PrimePoker.com account?
As long as you have sufficient funds available the money will be instantly credited to you PrimePoker.com account.
WebMoney Deposits | Depositing | Top of page
Cashing Out: General Cash Out Issues
Do I have to leave money on the account to keep it active?
If you run out of money on your account you will still be able to access the games. However you will only be able to join Play Money table
General Cash Out Issues | Cashing Out | Top of page
What options do I have for cashing out?
Your options are linked to the way you have chosen to fund your account.
If you deposit with either NETeller or InstaCash, you can cash out back to NETeller who can provide lots of different ways of getting the money back to your wallet or bank account.
Unfortunately, we will not be able to send money back to your credit card. Instead you might consider opening either a NETeller account then deposit a small amount to us to activate the option for cashing out.
General Cash Out Issues | Cashing Out | Top of page
Does it cost anything to cash out?
We do not charge any fees for cashing out. However if you send funds back via an E-Wallet there may be fees levied by the wallet provided dependent on how quickly you want the funds. All the E-Wallet providers we work with offer quick, economical, secure and reliable methods for accessing your funds.
General Cash Out Issues | Cashing Out | Top of page
What is the quickest way to cash out?
Probably the quickest cash out option is to send the funds to NETeller and then arrange from there to have the money transferred into your bank account.
General Cash Out Issues | Cashing Out | Top of page
Cashing Out: Credit/Debit Card Cash Outs
Can I cash out to my credit/debit card?
Unfortunately we cannot process any cash outs to credit or debit cards. You can still request your cash out by check or have your funds sent out via an online payment service such as NETeller.
Credit/Debit Card Cash Outs | Cashing Out | Top of page
Cashing Out: NETeller & Instacash Cash Outs
I cannot see an Instacash cash out option, how do I cash out back to my bank account?
We can easily credit the money back to your NETeller account instead. There is no limit to the amount we may cash back. Once the funds are in your NETeller account, NETeller have lots of methods of getting the funds back to you.
NETeller & Instacash Cash Outs | Cashing Out | Top of page
Do you charge any fees for cashing out?
No, we do not charge any fees for cashing out to NETeller.
NETeller & Instacash Cash Outs | Cashing Out | Top of page
How long does it take for my cash out request to be processed and for me to receive the money?
Your request will be processed within one business day. Once processed the funds will arrive back in your NETeller account within 1-2 business days.
NETeller & Instacash Cash Outs | Cashing Out | Top of page
Cashing Out: Click2Pay Cash Outs
How long does it take to process a Click2Pay cash out?
It usually takes us one business day to move the funds to your Click2Pay account.
Click2Pay Cash Outs | Cashing Out | Top of page
What are the minimum and maximum cash outs for Click2Pay?
The minimum cash out is $10 and the maximum cash out is $10,000 per transaction. You can cash out as many times as you want.
Click2Pay Cash Outs | Cashing Out | Top of page
Cashing Out: Cash Outs by Check
How long does it take for a check to arrive?
It can take anywhere between 7 and 21 business days for a check to arrive by regular mail.
Cash Outs by check that are sent by courier take between 3 and 4 business days to arrive.
Cash Outs by Check | Cashing Out | Top of page
What currency are the checks issued in?
All checks are issue in US dollars to the address you have registered on your account.
Cash Outs by Check | Cashing Out | Top of page
What is the minimum Cash Out available by check?
The minimum Cash Out by check is $25.
Cash Outs by Check | Cashing Out | Top of page
What is the maximum Cash out available by check?
The maximum amount that we can send in a single check is $10,000.
Cash Outs by Check | Cashing Out | Top of page
I lost my check can you reissue the check?
If you lost the check we can cancel it for a fee of $25 and then reissue it to you or have the funds minus the $25 cancellation fee returned to your Prime Poker.com account.
Cash Outs by Check | Cashing Out | Top of page
Is there a fee for reissuing a check?
If the check needs to be reissued through no fault of your own we can reissue it. If, however, it is lost because the details registered on your account were incorrect there will be a cancellation fee - unless the check is returned to our issuing bank, who can then reissue it or destroy it allowing the funds to be returned to your account.
Cash Outs by Check | Cashing Out | Top of page
Cashing Out: FPS epassporte Cash Outs
What are the minimum and maximum cashouts with FPS epassporte?
The minimum is $5 and you may cash out all of your available funds with FPS ePassporte.
FPS epassporte Cash Outs | Cashing Out | Top of page
How long does it take for my cash out request to be processed and for me to receive the money?
Your request will be processed within one day. Once processed the funds will arrive back in your FPS ePassporte account 1-2 days thereafter.
FPS epassporte Cash Outs | Cashing Out | Top of page
Are there any fees for transferring money between my FPS epassporte and Prime Poker.com accounts?
No! Prime Poker will not charge you anything if you deposit from or cash out to a FPS epassporte account from our website.
FPS epassporte Cash Outs | Cashing Out | Top of page
Cashing Out: WebMoney Cash Outs
What are the minimum and maximum cashouts with WebMoney?
The minimum is $10 and you may cash out all of your available funds with WebMoney up to $10,000.
WebMoney Cash Outs | Cashing Out | Top of page
How long does it take for my cash out request to be processed and for me to receive the money?
Your request will be processed within one day. Once processed, the funds will arrive back in your WebMoney account instantly.
WebMoney Cash Outs | Cashing Out | Top of page
Are there any fees for transferring money between my WebMoney and Prime Poker.com accounts?
No! Prime Poker.com will not charge you anything if you deposit from or cash out to a WebMoney account from our website.
WebMoney Cash Outs | Cashing Out | Top of page
Poker Tournaments: Tournament Basics
How long does a tournament last?
That depends on what kind of tournament it is. Expect single table Sit & Go tournaments to take about an hour whereas multi-table tournaments can last several hours.
Tournament Basics | Poker Tournaments | Top of page
What does it cost to play a tournament?
Every tournament has a specific buy-in price. In a $10+1 tournament for example, the cost to play is $11. $10 goes to the prize pool and the $1 covers the entry fee. Tournament buy-ins are available to suit most pocket books.
Tournament Basics | Poker Tournaments | Top of page
What type of poker tournaments can I play on Prime Poker?
You can play single table Sit & Go tournaments and multi-table tournaments in Texas Hold'em, 7-card Stud and Omaha. Within these, you can play Limit, Pot Limit and No Limit variations.
Tournament Basics | Poker Tournaments | Top of page
When are the big multi-table tournaments?
Click Here to see our list of current tournaments. From the same page you can also access a list of all of the weeks tournaments.
Alternatively, go to the game lobby and select the scheduled tournaments tab. Here you will see a list of every tournament announced, open for registration or underway. If you click on the tournament you want to join you can register or view instructions on when you can register.
Tournament Basics | Poker Tournaments | Top of page
Why and how often do the levels increase?
The blinds in tournaments increase as the tournament progresses to ensure players are eliminated. The levels in single-table tournaments increase every 10 hands. In multi-table tournaments, they increase approximately every 15 minutes.
Tournament Basics | Poker Tournaments | Top of page
What is the WSOP?
The World Series of Poker has been held annually since 1970 at the Binion's Horseshoe, Downtown, Las Vegas. The WSOP, as it is known, is the ultimate achievement in any poker player's career and to gain that coveted title of Word Champion is what every player dreams of. All the major poker players attend each year to battle for the title. The prize pool for the 2005 event was a staggering $52,818,600! Every player who made it to the top table became a millionaire - not bad for five days work!
Tournament Basics | Poker Tournaments | Top of page
Poker Tournaments: Sit & Go Tournaments
What is a Sit & Go tournament?
This is a non-scheduled tournament for a small number of players. Sit & Go tournaments are available 24/7. They start as soon as all available seats are filled.
Sit & Go Tournaments | Poker Tournaments | Top of page
What is the prize structure for a single table Sit & Go tournament?
The prize structure for Sit & Go tournaments varies depending on the number of entrants. The standard structure in a 10 player tournament gives 1st place 50% of the prize pool, 2nd place 30% and third place 20%. Please check each individual tournament for details of the prize structure.
Sit & Go Tournaments | Poker Tournaments | Top of page
What does it cost to play a Sit & Go tournament?
The cost of entering a Sit & Go depends on the buy-in. We offer several different buy-ins ranging from as little as $5+$0.5.
Sit & Go Tournaments | Poker Tournaments | Top of page
How do I register for a Sit & Go tournament?
Sit & Go tournaments are available 24/7 in the tournament lobby. Register by clicking on the table listed in the lobby and then choosing a chair. The tournament will start as soon as all the available seats are filled.
Sit & Go Tournaments | Poker Tournaments | Top of page
Will I be charged a fee if I leave a Sit-&-Go tournament before it begins?
No. The money returns to your account automatically when you click on 'Leave'
Sit & Go Tournaments | Poker Tournaments | Top of page
Poker Tournaments: Tournament Tickets
What is a tournament ticket?
A ticket represents the starting fee of a tournament. Instead of paying the fee when playing the tournaments you can, if you have one, enter using a ticket. Tickets are often awarded as part of promotions or to the winners of satellite or qualifier tournaments.
Tournament Tickets | Poker Tournaments | Top of page
How long is a ticket valid?
All tickets will have an expiration date, defining how long it is valid. These vary and will be displayed in the tournament information.
Tournament Tickets | Poker Tournaments | Top of page
Can I sell or give my tickets to someone else?
Tournament tickets are assigned to your account only. As is the case in a normal casino, a player entering a tournament must either pay the entry fee or possess a valid ticket. Tickets won are non-transferable.
Tournament Tickets | Poker Tournaments | Top of page
Can I cash in my ticket for a $ prize?
Cash prizes are not awarded as an alternative to tickets.
Tournament Tickets | Poker Tournaments | Top of page
How do I use my ticket?
If you know you have a ticket worth a particular amount you can join or register for a tournament with the same value and our system will use your ticket as entry rather than deducting funds from your account. You will of course be notified that the ticket has been used.
Tournament Tickets | Poker Tournaments | Top of page
Poker Tournaments: Multi-table Tournaments
What types of tournaments are available at Prime Poker?
There are two basic types of tournaments available. Scheduled multi-table tournaments and sit and go tournaments.
In a scheduled multi-table tournament over 2000 players can contribute to the prize pool and compete until one player remains, winning the lion' share of the pot. These tournaments have scheduled start times listed in our weekly calendar.
In sit and go tournaments the game gets underway once the required number of players have joined the table. Sit and Go tournaments are available 24/7.
The most common tournament poker game is No Limit Texas Hold'em, but you'll also find Limit Texas Hold'em as well as Omaha and Seven Card Stud.
Multi-table Tournaments | Poker Tournaments | Top of page
How do I play a multi-table tournament?
You can register for multi-table tournament in the tournament lobby or, for some tournaments, in the weekly calendar.
Tournaments start at a scheduled time, for example 3 pm ET. All tournament players must be logged into the tournament game before the tournament starts to keep their place in the starting line. Ensure that you are on the tournament page at least 2 minutes before the start. When the tournament starts you are automatically seated at a table.
Multi-table Tournaments | Poker Tournaments | Top of page
How is it decided who is moved to a new table?
In multi-table tournaments we try to keep tables as full as possible by redistributing players. If necessary, the player moved to a new table is always the player not currently in either the Dealer, Small Blind or Big Blind positions that has been moved the fewest number of times so far. If there is more than one candidate, the player sitting the furthest from the Big Blind in a clockwise direction will be moved. We feel this is the fairest way to maintain full tables and is very similar to the system used in many major land based tournaments.
Multi-table Tournaments | Poker Tournaments | Top of page
How does a satellite differ from a sit and go tournament?
A satellite tournament is a means by which a player can play in a smaller buy-in tournament and win tickets for entry to a larger tournament. This way a player can get into high buy-in tournaments with a small initial outlay.
A Sit and Go tournament is a tournament that starts as soon as all the available places are full. Some Sit and Go tournaments are in fact satellites.
For a list of tournaments please go to the lobby and select the tournament page.
Multi-table Tournaments | Poker Tournaments | Top of page
How do I find my seat at multi-table tournaments?
If you are in the game lobby for a multi-table prior to the start time, you will be taken automatically to the table. If this does not occur, or if you are not in the lobby at the start time please highlight the tournament name in the lobby then click on the "go to tournament" tab followed by the "tourney info" tab. Here you will see a list of all players in the tournament. Press "control" "f" over the player list in the bottom right corner and enter your nickname. You will then be shown the table you are at. Simply go to the game lobby and click on the relevant table to join the game.
Multi-table Tournaments | Poker Tournaments | Top of page
What is a Daily Qualifier?
A single table daily qualifier is a means of gaining entry to a multi-table tournament. There are several types.
Multi-table Tournaments | Poker Tournaments | Top of page
What do I do if I registered for a tournament then forgot to play?
Unfortunately there is nothing that can be done. If you register for a tournament the buy-in goes towards the pot and hence the winning places. As such there are no funds available to refund.
Multi-table Tournaments | Poker Tournaments | Top of page
What should I do if I registered for a tournament in the past but the tournament had already started when logged on?
Until you log on, your hands shall be check/folded, while you pay any blind charges that pass. As soon as you log on, you shall be sent to the table where your player is seated. If you are not placed automatically, highlight the tourney name in the lobby then click on the "go to tournament" tab followed by the "tourney info" tab. Here you will see a list of all players in the tournament. Press "control" "f" over the player list in the bottom right corner and enter your nickname. You will then be shown the table you are at. Simply go to the game lobby and click on the relevant table to join the game.
Multi-table Tournaments | Poker Tournaments | Top of page
What are Only ClientSignups?
This indicates that the period allowed for web-registration is over and you can only sign up for the tournament through the game client - in other words the lobby.
Multi-table Tournaments | Poker Tournaments | Top of page
What is web registration and how does it work?
Prior to a tournament opening for registration, it is possible to register for some tournaments in advance using the website. Please go to the tournament section, select the calendar and then the tournament you want to play in from the schedule then press the register button.
Multi-table Tournaments | Poker Tournaments | Top of page
I can sign up for some tournaments but not others. Why is that?
To be eligible for a tournament you have to meet some conditions. For example, to play a real money tournament you need to register your personal details and have sufficient funds in your account. Some tournaments may also be restricted, in which case there are more criteria for example Prime Poker Points or qualification.
Multi-table Tournaments | Poker Tournaments | Top of page
Poker Tournaments: Connection Questions
I got disconnected / kicked out - what did I do wrong?
If you got kicked out, it may mean that your Internet connection to our server broke down for some reason. In the web client, just reload the game in your browser to return. You should be taken back to your table automatically. If you get disconnected during a tournament game, you will be put on autopilot. This means that the computer will play for you until you come back. Its playing strategy is simple; check until someone bets, then fold. Just click on the "I'm back" button to turn off the autopilot.
Connection Questions | Poker Tournaments | Top of page
What should I do if I lose my connection and get kicked out of a tournament?
Try to log on again as soon as possible. You will still be seated at your table and will be check/folded until you return.
Connection Questions | Poker Tournaments | Top of page
Poker Tournaments: The Daily $500 Freeroll
What is 'The Daily'?
'The Daily' is a freeroll tournament for Full Members at Prime Poker.com as long as you have registered your personal details on your account you will be able to play in 'The Daily'.
The Daily $500 Freeroll | Poker Tournaments | Top of page
What is a 'Freeroll'?
A 'Freeroll' is a tournament where participants pay an entry fee of exactly $0 to compete. Typically, a winner in a 'freeroll' will receive their prize once certain conditions have been met. 'The Daily' is the name of the $500 freeroll at Prime Poker.com. 'The Daily' is played every day at 18:00 ET and is open to any full member of Prime Poker.
The Daily $500 Freeroll | Poker Tournaments | Top of page
When is 'The Daily'?
'The Daily' is held every day at 18:00 ET
The Daily $500 Freeroll | Poker Tournaments | Top of page
Do I have to make a deposit to be able to play?
No deposit is required to play in 'The Daily'. It is open to all 'Full Members' at Prime Poker.com. To become a 'Full Member' you will need to register your contact details with us. You can register your details by Clicking Here.
If you win a prize in 'The Daily' you must earn Prime Poker Points to release the prize.
The Daily $500 Freeroll | Poker Tournaments | Top of page
How do I become a Full Member so that I can play in 'The Daily'?
To become a 'Full Member' you need to have registered your Personal Details with us. This is necessary because by participating in 'The Daily', you have the chance of winning a Cash Prize.
The Daily $500 Freeroll | Poker Tournaments | Top of page
How do I receive my winnings from 'The Daily'?
Prizes won from 'The Daily' are released automatically once you have accumulated the required Prime Poker Points. For each $1 of winnings you will need to collect 4 Prime Poker Points. Prizes are not released partially.
For example, if you win $10 in 'The Daily' you will need to collect 40 Prime Poker Points before the $10 prize will appear in your account. We count the Prime Poker Points that have been earned 60 days either side of 'The Daily' you played in, so if you already have earned the required Prime Poker Points in the last 60 days you will receive the prize straight away.
If you do not collect the required Prime Poker Points within 60 days your prize is forfeited.
The Daily $500 Freeroll | Poker Tournaments | Top of page
What is the Prize Structure for 'The Daily'?
'The Daily' has what we call a flat Prize Structure with a set amount awarded to players finishing in particular places as follows:
|
| 1st Place |
$75 |
300 Prime Poker Points |
| 2nd Place |
$50 |
200 Prime Poker Points |
| 3rd Place |
$35 |
140 Prime Poker Points |
| 4th Place |
$30 |
120 Prime Poker Points |
| 5th - 6th Place |
$25 |
100 Prime Poker Points |
| 7th - 9th Place |
$20 |
80 Prime Poker Points |
| 10th - 12th Place |
$15 |
60 Prime Poker Points |
| 13th - 17th Place |
$10 |
40 Prime Poker Points |
| 18th - 21st Place |
$8 |
32 Prime Poker Points |
| 22nd - 26th Place |
$6 |
24 Prime Poker Points |
| 27th - 31st Place |
$4 |
16 Prime Poker Points |
| 32nd - 36th Place |
$3 |
12 Prime Poker Points |
| 37th - 40th Place |
$2 |
8 Prime Poker Points |
|
With a flat Prize Structure if there are less than 40 players the total prize pool will be less than $500
The Daily $500 Freeroll | Poker Tournaments | Top of page
What are 'Prime Poker Points'?
For more information on Prime Poker Points please Click Here.
The Daily $500 Freeroll | Poker Tournaments | Top of page
Poker Tournaments: Grand Prix Tournaments
What is the Grand Prix?
The Grand Prix is Prime Poker.com's Big Sunday Tournament. You can buy in direct for $100+8 or qualify via a number of different methods.
The Grand Prix is actually two separate tournaments played weekly at two separate times.
The Euro-Africa Grand Prix is scheduled for our players in European and African Time Zones and starts at 16:00 GMT every Sunday.
The Grand Prix of the Americas is timed to be suitable for all of our players in North, Central and South America and starts at 18:00 ET every Sunday.
Grand Prix Tournaments | Poker Tournaments | Top of page
What is the Grand Prix of the Americas?
The Grand Prix of the Americas is a $100+8 buy-in, No-Limit Hold'em Tournament that is played every Sunday at 18:00 ET.
You can buy-in straight or qualify for the Grand Prix of the Americas from a number of different qualifier tournaments.
Grand Prix Tournaments | Poker Tournaments | Top of page
What is the Euro-Africa Grand Prix?
The Euro-Africa Grand Prix is a $100+8 buy-in, No-Limit Hold'em Tournament. The Euro-Africa Grand Prix is played every Sunday at 16:00 GMT.
You can buy-in straight or qualify for the Euro-Africa Grand Prix from a number of different qualifier tournaments.
Grand Prix Tournaments | Poker Tournaments | Top of page
When are the Grand Prix Qualifiers?
Throughout the day there are always $24+2 Sit and Go tournaments available. As soon as ten players are assembled the tournament will begin. The top two players qualify for entry into one of the Grand Prix tournaments.
For $11+1 you can buy-in to one of the Grand Prix Qualifiers or Grand Prix Express Qualifiers that run throughout the week across the schedule. You can usually catch a Grand Prix Qualifier at 13:00 ET.
Grand Prix Qualifier and Grand Prix Express Qualifiers are Multi-table, Texas Hold'em, No-Limit in which one out of every ten entrants receives a ticket to the Grand Prix. Grand Prix Express tournaments are played with shorter than average increases in blinds, which make the action fast and frenetic!
The scheduling of Grand Prix Qualifiers and Grand Prix Express Qualifiers can be a little sporadic so if you are looking to play, it pays to keep your eye on the scheduled tournaments lobby.
Grand Prix Tournaments | Poker Tournaments | Top of page
How can I qualify for the Grand Prix?
You can qualify for either Euro-Africa Grand Prix or the Grand Prix of the Americas tournaments in a number of different ways.
Throughout the day there are always $24+2 Sit and Go tournaments available. As soon as ten players are assembled the tournament will begin. The top two players qualify for entry into one of the Grand Prix tournaments.
For $11+1 you can buy-in to one of the Grand Prix Qualifiers or Grand Prix Express Qualifiers that run throughout the week across the schedule. You can usually catch a Grand Prix Qualifier at 13:00 ET.
Grand Prix Qualifier and Grand Prix Express Qualifiers are Multi-table, Texas Hold'em and No-Limit tournaments in which one out of every ten entrants receives a ticket to the Grand Prix. Grand Prix Express tournaments are played with shorter than average increases in blinds, which make the action fast and frenetic!
The scheduling of Grand Prix Qualifiers and Grand Prix Express Qualifiers can be a little sporadic so if you are looking to play it pays to keep your eye on the scheduled tournaments lobby.
Grand Prix Tournaments | Poker Tournaments | Top of page
I won a Grand Prix ticket, which Grand Prix can I use it for?
If you win a Grand Prix ticket then you can use it at either the Euro-Africa Grand Prix or the Grand Prix of the Americas. The choice is yours.
Grand Prix Tournaments | Poker Tournaments | Top of page
Poker Tournaments: $2 Frenzy Tournaments
What is the $2 Frenzy Tournament?
The $2 Frenzy is a No-Limit, Texas Hold'em Tournament in which re-buys are available in unlimited supply during the first hour of play up to the first break.
$2 Frenzy Tournaments | Poker Tournaments | Top of page
When is the $2 Frenzy Tournament?
The $2 Frenzy Tournament is played weekdays (Mon-Fri) at 17:00 ET.
$2 Frenzy Tournaments | Poker Tournaments | Top of page
What does it mean that the $2 Frenzy is an unlimited Re-Buy Tournament?
In an unlimited Re-buy tournament such as the $2 Re-buy Frenzy, even if you lose all your chips during the first hour you can buy back into the tournament.
All players in an unlimited Re-buy tournament start with the same amount of chips, usually 1500. If, during the first hour of play, your chip stack gets to 1500 or less you can buy a pile of chips equal to your original starting stack for the cost of the buy-in to the event. So if you find yourself down to 300 chips after 30 minutes of the $2 Frenzy tournament you can always boost your stack with 1500 chips in a $2 re-buy.
$2 Frenzy Tournaments | Poker Tournaments | Top of page
Poker Tournaments: Guaranteed Tournaments
What are Guaranteed Tournaments?
In Guaranteed Tournaments PrimePoker.com guarantees the size of the prize pool before the tournament has even started!
All players who enter a Guaranteed Tournament can be sure that there is a prize worth winning well in advance.
Guaranteed Tournaments | Poker Tournaments | Top of page
What types of Guaranteed Tournaments are available?
One thing that all Guaranteed tournaments have in common is No-Limit Texas Hold'em and re-buys. However, buy-ins for the different guaranteed tournaments can vary from $2 to $30.
Guaranteed Tournaments | Poker Tournaments | Top of page
When do Guaranteed Tournaments take place?
Guaranteed Tournaments currently run as follows:
Mondays to Fridays, 2 PM ET:
$10,000 Guaranteed $5+0.50 NL Texas Re-buy
Mondays to Fridays, 5 PM ET:
$4,000 Guaranteed Re-buy Frenzy - $4,000 guaranteed, $2+0 NL Texas with unlimited re-buys during the first hour
Mondays to Thursdays and Sundays, 9 PM ET:
$20,000 Guaranteed $20+2 NL Texas with 1 re-buy and 1 add-on during the first hour
Fridays, 9 PM ET:
$40,000 Guaranteed $20+2 tournament with unlimited re-buys during the first hour with 15 minute between increases in blind levels
Saturdays, 9 PM ET:
$50,000 Guaranteed $30+3 No Limit Texas $30+3 tournament with unlimited re-buys during the first hour with 15 minute between increases in blind levels
Guaranteed Tournaments | Poker Tournaments | Top of page
Poker Ring Games: Poker Basics
How do I log in to the games?
Once you have signed up, log into Prime Poker.com and Click on Play Poker. This will take you to the lobby where you will see lists of all the available games.
Poker Basics | Poker Ring Games | Top of page
How do I play with play money?
Simply sign up for an account and click on Play Poker!
Poker Basics | Poker Ring Games | Top of page
What is play money?
Play money is credits without any real cash value. You can use them to try out new games, experiment with new strategies and most importantly test your skills against others - without the element of real money or any financial risk.
Poker Basics | Poker Ring Games | Top of page
What are the rules of Texas Hold'em?
You can access a guide to the rules we use for Hold'em ring games by clicking here.
In Texas Hold'em, each player is given 2 pocket cards. The game continues with a total of 5 community cards dealt face up, first 3, then 1 after the other. Between each deal there is a round of betting. Players can use the community cards in conjunction with both, one or none of their pocket cards to make poker hands.
Each hand of Hold'em starts with the payment of two blinds (a bet before the pocket cards are received). The first two players after the dealer pay the blinds. The small blind is posted by the first player and the big blind by the second. In heads-up games, where only two players are competing, the player seated after the dealer pays the big blind.
Each Texas Hold'em Limit table has two limits displayed such as $2-$4, $5-$10 etc. The first two betting rounds are played with the lower limit being the minimum raise, while the last two rounds of betting are played with the higher limit as the minimum raise. There is no change in the minimum raise between betting rounds for Pot Limit and No Limit games.
Poker Basics | Poker Ring Games | Top of page
What are the rules of Five Card Draw?
Five Card Draw is usually the first poker game that people learn. This is because it is very simple to pick up and quickly introduces players to key concepts such as betting and bluffing. It is also a game that requires a lot of skill to play well.
Five Card Draw is also known as a bluffer's and a reader's game. This is because nobody gets to see anybody else's cards until the showdown. In Five Card Draw, it is important to deceive your opponents by bluffing and frequently adjusting your playing style because your opponents will be trying to read all the 'tells' (clues) they can get from you to try and determine your hand. Your 'tells' could be related to how quickly you play, whether you speak or respond to taunts or how much and how often you bet. Because your opponents have to try to get inside your head to read your cards, Five Card Draw is considered a particularly psychological version of poker.
Here at Prime Poker.com we play pure Five Card Draw straight up without the use of wild cards or bugs. We use a standard 52 card deck and allow two to five players to sit at a table and play. We start games with blinds not antes and the blinds are considered live bets.
After the payment of blinds, each player is dealt five cards face down and the first round of betting takes place. With all bets made the remaining players then have the opportunity to discard some, none or all of their cards and Draw (in other words take new cards) in an attempt to improve their hand or deceive their opponents about the strength of their hand.
The Draw is followed by a second and final round of betting after which all the remaining players show their cards. The pot always goes to the best high hand.
Poker Basics | Poker Ring Games | Top of page
What are the rules of Omaha and Omaha Hi/Lo
Omaha is a poker game derived from Texas Hold'em. Each player is dealt four cards ("hole cards"), which belong only to that player. Five community cards are dealt face-up on the "board". All players use three of the five community cards together with two of their hole cards to make the best five-card poker hand.
In Omaha Hi/Lo the player with the best five-card hand for high wins half the pot, and the player with the best hand for low wins the other half. In Omaha, players must use two and only two of their four hole cards in combination with three cards from the board. In the event of identical hands, the high and low shares of the pot will be equally divided between the players with the best hands. In the event that no hand qualifies for low, the best hand(s) for high wins the pot.
For a five card hand to qualify for low, it cannot include cards higher than 8 or contain any pairs. Aces can be used for both high and low. When comparing low hands, the winner is the hand with the lowest high card, thus 3, 4, 5, 6, 7 is better than Ace, 2, 3, 4, 8. The best possible low hand is Ace, 2, 3, 4, 5.
Poker Basics | Poker Ring Games | Top of page
What are the rules of Seven Card Stud and Seven Card Stud Hi/Lo?
In Seven Card Stud, players are dealt seven cards throughout the course of the hand, but only the best five-card hand possible for each player is used to determine the winner.
Before a game of Seven Card Stud starts, all players ante a nominal amount. Each player is dealt two hidden hole cards and one exposed card. The player with the lowest exposed card is the "bring-in", and is forced to make a wager of either a half a small bet or a full small bet. Action continues clockwise around the table until betting is complete for the round.
In the unlikely event that all 8 players are still in the hand on the river, the total number of cards needed for all the players to receive their own card would not be available in a standard deck of cards. In this case the river card is dealt face up on the table and it will be used as a community card.
In Seven Card Stud Hi/Lo the player with the best five-card hand for high wins half the pot, and the player with the best hand for low wins the other half. In the event that no hand qualifies for low, the best hand(s) for high wins the pot.
Poker Basics | Poker Ring Games | Top of page
What do the table abbreviations and symbols mean?
The symbols and abbreviations for the tables in the lobby are as follows:
HE = Texas Hold'em
5D = 5-Card Draw
7S8 = 7-Card Stud Hi/Lo
7S = 7-Card Stud
OH8 = Omaha Hi/Lo
OH = Omaha
Red padlock = private table, creator's permission needed
Green and red lightning = adapt ive or turbo speed (faster than normal).
Poker Basics | Poker Ring Games | Top of page
Poker Ring Games: Features
How do I create a private table?
Select the sub-menu, "Private tables" at the lobby. Click on the button, "Create private table". Select the type of game you want to create from the list, set your preferences, then click on "create" to confirm. You're then ready to go!
Features | Poker Ring Games | Top of page
How do I change seats at a poker table?
To change seats at a table, you have to leave the table and come back, after which you will have to pay the blind. This is to prevent players from changing seats deliberately in the middle of a session to avoid oncoming blinds.
Features | Poker Ring Games | Top of page
Can I bring more chips to the table without leaving the game?
You can sit out when a hand finishes to bring more chips to the table, but you will have to pay the blind when you sit in again.
Features | Poker Ring Games | Top of page
Why can't I bring more chips to the table?
Players are only allowed to bring up to 100 times the minimum bet to the table for no-limit games. This is to make the game more even and prevent certain players from enjoying too big a chip advantage over the rest.
Features | Poker Ring Games | Top of page
Rake Structures
Here you can find the rake structures for the poker ring games played at Prime Poker.com. The rake structure is slightly different for Limit games than Pot Limit and No-Limit games. The rake also varies based upon the number of players at the table. The rake structure is based upon the Pot Size (PS) as calculated in Big Blinds (BB) and as such is relative. For example, if the PS is $15 and you are playing at a table with a BB of $5 the Pot size is equivalent to 3 BB. A $30 PS with a $10 BB is also a 3 BB pot. There is also an absolute cap on all rake taken, this cap varies based upon the PS and the number of players at the table. Because of the capping system the maximum amount taken in rake from any Pot is $3. There is no rake taken on a hand where there is no flop dealt. No flop no drop!
Rake Structures | Rake Structures | Top of page
Limit Poker Rake structure
2 Players
PS Less than 8 BB - Rake is 0.1xBB - Cap $0.50
PS equal to or greater than 8 BB - Rake is 0.25xBB - Cap $1
3-4 Players
PS Less than 4 BB - Rake is 0.1xBB - Cap $0.50
PS equal to or greater than 4 BB - Rake is 0.4xBB - Cap $2
5-10 Players
PS less than 4 BB - Rake is 0.1xBB - Cap $0.50
PS between 4 and 11 BB - Rake is 0.4xBB - Cap $2
PS equal to or greater than 12 BB - Rake is 1xBB - Cap $3
Rake Structures | Rake Structures | Top of page
No-Limit and Pot-Limit Poker Rake structure
2 Players
PS Less than 8 BB - Rake is 0.1xBB - Cap $0.50
PS between 8 BB and 31 BB - Rake is 0.25xBB - Cap $1
PS equal to or greater than 32 BB - Rake is 1xBB - Cap $1
3-4 Players
PS Less than 4 BB - Rake is 0.1xBB - Cap $0.50
PS between 4 BB and 11 BB - Rake is 0.4xBB - Cap $2
PS equal to or greater than 12 BB - Rake is 1xBB - Cap $2
5-10 Players
PS less than 4 BB - Rake is 0.1xBB - Cap $0.50
PS between 4 and 11 BB - Rake is 0.4xBB - Cap $2
PS between 12 and 31 BB - Rake is 1xBB - Cap $3
PS equal to or greater than 32 BB - Rake is 2xBB - Cap $3
If you have any further questions about the rake structure at Prime Poker.com please do not hesitate to contact out Support team.
Rake Structures | Rake Structures | Top of page
Software & Connection Issues: Software & Connections Windows Poker
What do I need to play Windows Poker?
Apart from all the obvious things like an Internet connection and a computer there are some requirements to be satisfied for Windows Poker to work.
Windows Poker is compatible with Windows 98, 2000, ME & XP, if you have one of these operating systems you will be able to download and play. You will also need 20MB of free space on your hard disk drive and a screen resolution of 800x600 or better.
Windows Poker will not work on Windows 95 or NT.
Software & Connections Windows Poker | Software & Connection Issues | Top of page
How do I download/install Windows Poker?
You can begin the download of Windows Poker by clicking the 'Download Now' Button on the Home page.
You will then be asked 'Do you want to Run or Save this file?' Click 'Run'.
After this you will be asked 'Do you want to run this software?' or perhaps you will be told that 'The publisher could not be verified. Are you sure you want to run this software? The software is safe and the download is secure. At this stage you need to click 'Run'.
Next you will be asked to read and accept our End User License Agreement. If all is fine click 'I agree'.
You will now be asked where you would like to install the software. Usually the best place is in the Program Files on your C: drive. To install, click 'Install'
Now your computer will be prepared to receive the files and you will be asked again if you want to 'Start installation of Prime Poker.com?' Click 'Yes'.
Windows Poker will now begin to download. This process can take time to complete, and the length of time will vary depending upon the speed of your Internet connection.
Once the download is complete Windows Poker will open and you will be asked to enter your Nickname and Password. Once you have logged in you're ready to play!
Enjoy!
Software & Connections Windows Poker | Software & Connection Issues | Top of page
I'm having trouble downloading Windows Poker, do you have any advice?
Please read through the points below and then try installing again:
- When clicking the download link, you may find a yellow Internet Explorer security block at the top of your screen. If there is, click the bar and agree to download file.
- Check to see if you need to enable antivirus/ firewall or security software to allow the download of our software.
- Disable any download accelerators.
- Check that your browser security settings (through Tools> Internet Options) are not set too high (default setting is recommended).
- If you do not have administrator rights on your PC. Please check with your administrator that executable files can be downloaded. If not then you should still be able to play using Java.
- Ensure that you have sufficient disk space on your C: drive. (approx. 40MB).
- Remove existing installation and/or files and then download again.
- If you still have trouble contact our support team for assistance.
Please note that if you are using AOL you may encounter some problems when downloading. If so, please try using another browser to download our software such as Internet Explorer.
Software & Connections Windows Poker | Software & Connection Issues | Top of page
What are the special features on Windows Poker?
Windows Poker is packed with great features!
Once installed you can access Prime Poker.com direct from your desktop just by clicking on the Prime Poker shortcut. Windows Poker has enhanced graphics and settings allowing you to arrange things exactly how you want them. If you want a four-colour deck, fullscreen, without avatars, no problem. If you want to increase the chat window or view chats and statistics at the same time, no problem, you can use the moveable add-on chat window.
Using Windows Poker you will be able to access all of the games at Prime Poker.com and whilst playing view statistics on your performance and notes on other players. You can also choose to record your statistics over a number of sessions to see how you are improving. Windows Poker makes it is easy to classify opponents using the in built colour coding tag system so that when you see a player again you instantly know if they are to be feared or fleeced.
Software & Connections Windows Poker | Software & Connection Issues | Top of page
Where can I access game settings?
You can access settings for the games from the Windows Poker Lobby by accessing the Options menu and selecting Preferences. You can find the game settings under the Gameplay tab.
Hold your mouse over each of the settings for a description of how they will change the game play.
Software & Connections Windows Poker | Software & Connection Issues | Top of page
Where can I access the graphical settings?
You can access the graphical settings from the Windows Poker Lobby by accessing the Options menu and selecting Preferences. You can find the graphical settings under the 'Table' tab. Hold your mouse over each of the settings for a description of how they will change the game play.
If you want to switch to full-screen mode you will need to go to the 'General' tab.
Software & Connections Windows Poker | Software & Connection Issues | Top of page
How do I see my statistics whilst at the table?
To view your statistics whilst playing you need to click on your character using the right mouse button and select 'Show Stats'. Once selected the Statistics will be displayed in the box in the bottom right hand corner where the chat and game information is usually displayed.
Software & Connections Windows Poker | Software & Connection Issues | Top of page
How do I see statistics and chat at the same time?
If you want to see the chat and keep your statistics displayed the best way to do this is to open the add-on chat window. You can open and close the add-on chat window by clicking on the bottom icon to the left of the statistics/chat window.
Software & Connections Windows Poker | Software & Connection Issues | Top of page
How do I turn on the Statistics Recording Feature?
To record your statistics you need to tell Windows Poker to start recording statistics. From the lobby select Statistics and then select 'Enable Statistics'. If you want to stop recording statistics make sure to uncheck from the same place.
Software & Connections Windows Poker | Software & Connection Issues | Top of page
Can I select what chat I want to see?
Yes. You first need to access the options menu from the lobby. Click on Options and then Preferences. The Preference Window will then open, the tab you need is called Chat. Here you can determine exactly what chat to display for each of the icons according to your preferences.
Software & Connections Windows Poker | Software & Connection Issues | Top of page
How do I colour code opponents?
During the game you can right click with the mouse over any opponent and reveal the 'Classify Player' option. If you select this, a coloured marker will appear next to the opponent's name. You can then click on the marker until it is the colour that you want.
Alternatively if you click on the opponent using the right mouse button and select 'Player Notes' a window will open allowing you to classify the player and also add extra notes.
To choose what each colour marker should represent you can access the preferences window from the lobby by clicking on options and then preferences. Next select the 'Player Notes' tab, this enables you to add small descriptions relating to how you wish to classify players using the available colour markers.
Software & Connections Windows Poker | Software & Connection Issues | Top of page
How do I use the Smileys and Emoticons in the Windows Poker chat?
You can display Smileys and Emoticons by using certain characters in particular combinations. Here are some of the key combinations, try them out and see what happens!
:-) :) :-( :( ;-) ;) :-P :P :p :-p :-D :D :$ :-$ :/
Software & Connections Windows Poker | Software & Connection Issues | Top of page
Software & Connection Issues: Java Poker
What is Java?
Java is a useful piece of software that allows you to play our Poker games directly from your web browser. Just click the button to start playing!
Java Poker | Software & Connection Issues | Top of page
Why won't the game start? All I get is a grey square.
Your browser needs to be compatible with Java 1.1. All the latest versions of Netscape and Internet Explorer are. If you can, you should download an upgrade. If not, see if you already have some other browser on your machine that might work better.You need to upgrade your browser
For optimum performance from your browser with these web games, we recommend you use Internet Explorer Version 5 or higher, and download and install the Java Virtual Machine. You can start to download and Install the Sun Java Virtual Machine (JVM) by Clicking here...
Click on the appropriate download option and then click run and the download will begin. Windows users should click on either of the first two options.
Java Poker | Software & Connection Issues | Top of page
Do you have any general advice on getting the games to work?
1) Clearing your browser's cache
To do this with Internet Explorer please follow these instructions:
In an Internet Explorer window then click on the "Tools" button at the top of the browser. From there scroll down the list and click on the last option "Internet Options" From the new box which appears then under the middle section under the "Temporary Internet Files" then click on the box marked "Delete Files" and then finally click on "Apply" and "OK" at the bottom of the box.
All of this can be found on the page marked "General" With this done then you need to close all of your Internet Explorer browsers and then open a new one.
2) Upgrading your JAVA
Download and Install the Sun Java Virtual Machine (JVM) by clicking here...
Click on the appropriate download option and then click run and the download will begin. Windows users should click on either of the first two options.
Java Poker | Software & Connection Issues | Top of page
Software & Connection Issues: Mac Users
How do I get it to work on a Macintosh using OS9.x?
The software has been tested with Mac OS 9.6 together with Internet Explorer 5.1.7.
(It might also work with earlier versions of Mac OS9 and maybe even some versions of Mac OS8, but that is not guaranteed.)
Two things are required to make it work:
The Macintosh Runtime for Java (MRJ) 2.2.5 needs to be installed on your computer. Do a file search for "MRJ" and see if it turns up. If not, you can download it from Apple.
Your browser needs to be configured to use the MRJ to run Java applets. This is done from the "Java" controls in the "Settings".
Mac Users | Software & Connection Issues | Top of page
How do I get it to work on a Macintosh using Mac OS X?
The software works with Mac OS X 10.2.8 or later, together with Safari 1.0.2 or later, or Mozilla 1.5 or later.
No special settings are required for Mac OS X.
Mac Users | Software & Connection Issues | Top of page
I am having problems since I upgraded to OS 10.3.9, what should I do?
We are aware that there are some possible problems for players who are Mac users. The problem arises in relation to the recent upgrades for Mac OS 10.3.9. The bottom line is that because of the Operating system upgrade you will need to upgrade your version of Java. Java is the program that we use to play all the games on Prime Poker. It is also used on many different web sites as well, so an upgrade is likely to help you access content on other sites too.
Click here to find advice provided by Macintosh on how to upgrade your Java.
If you just want to skip the advice and access the download required please click here.
If you follow the instructions provided by the technicians at Apple or download the upgrade you will be able to access the games at Prime Poker.com again.
Mac Users | Software & Connection Issues | Top of page
Firewall Issues
If you cannot connect to our game server through our webpage you could be behind a firewall. If you are behind a firewall, then you will have to configure the firewall to allow communications on our ports. Below are all the current ports used by the games at PrimePoker.com
5700-5709, 5720, 5724
If you could access our Poker games in the past, but not now, please re-configure your firewall to allow our new ports.
Mac Users | Software & Connection Issues | Top of page
Why does the game say "The server does not respond" when I try to log in from my office?
You are probably sitting behind a "firewall". It's a safety measure that protects your company network from unauthorized access. Among other things, it limits the communication with the outside world to a few standard channels -- and the Prime Poker client-server solution is apparently not on the approved list.
Please try configuring the firewall to accept traffic on our game ports. Please contact us if you need more information.
Mac Users | Software & Connection Issues | Top of page
Software & Connection Issues: Connection Problems
What happens if I'm disconnected in the middle of a hand?
Should your Internet connection break, you will be given a little extra time in which to take your move, if you still cannot reconnect and resume play within the extra time, your cards will stay in the hand as long as your opponent does not raise the pot.
Not acting in time while connected will however automatically check/fold your hand. Our system detects if a player has an actual connection problem or if he/she simply isn't acting in time.
Connection Problems | Software & Connection Issues | Top of page
I got disconnected / kicked out. Why?
If you got kicked out, it may mean that your Internet connection to our server broke down for some reason.
Just reload the game in your browser to get back. You should automatically be taken back to your table.
If you get disconnected during a tournament game, you will be put on autopilot. The computer will play for you until you come back. Its playing strategy is simple; check until someone bets, then fold. Just click on the "I'm back" - button to turn off the autopilot.
If you still cannot get back to the games and receive an error message, please note this down and contact Support.
Connection Problems | Software & Connection Issues | Top of page
What should I do if I loose my connection and get kicked out of a tournament?
Try to log back on again as soon as possible. You will still be seated at your table and will be check/folded until you return. It may take a couple of attempts for your Service Provider to get a good connection back through to us but if you keep trying you should be able to get back through.
Connection Problems | Software & Connection Issues | Top of page
How do I login as another player if I am auto-logged in to the webpage?
You will have to remove "auto-login" as the original user in order for a different user to login to the site or the games.
If you are playing through your web-browser:
- Access www.PrimePoker.com and let the system auto-login the original user.
- Click on "Log Out" on the top left hand corner of the page.
- Un-tick the box beside "Auto Login" and/or "Remember Nickname", and log in as usual to your own account.
- The next time you access the site, you will be asked for your nickname and password.
Connection Problems | Software & Connection Issues | Top of page
Software & Connection Issues: Refunds
What happens if you have to cancel a tournament, do I lose my entry fee?
We understand your concerns regarding the potential hazards of playing in a tournament.
You can be assured that we are always fair to players and should a technical issue at our end cause a tournament to be disrupted, we will refund the affected players accordingly as quickly as possible.
Refunds are usually made as soon as we have established that we cannot for technical reasons resume the tournament. This most often means a wait of less than an hour. However sometimes due to the nature of the technical problem encountered it could take a little longer to refund players.
The amount to be refunded will be credited to affected players account automatically. To check that the money has been refunded to you it may be necessary to log out and log back in again. Please also be assured that our developers are constantly looking for ways to prevent tournaments from having to be cancelled.
Refunds | Software & Connection Issues | Top of page
How soon can I expect a refund if a tournament is cancelled?
We will endeavour to make refunds to players as quickly as possible and have systems in place to automatically reimburse players where necessary within an hour of the refund being required. However there are sometimes situations where it can take a little longer to award the refund due to the nature of the problem. We will only refund players if it is determined that the technical fault was the within our control to prevent.
Refunds | Software & Connection Issues | Top of page
Software & Connection Issues: Game Speed
Why is the game sometimes slow?
You could be suffering from Internet lag - this is often caused by poor connection between your ISP and our server. That is something beyond our control, but your own connection is often improved if you close out other bandwidth-consuming applications such as Internet browsers, file-sharing programs, chat programs, etc.
Game Speed | Software & Connection Issues | Top of page
What is Prime Poker's.com's stance on Responsible Gaming?
Most poker players understand and accept the highs and lows of the game. In turn, we understand the compelling nature of poker. This is why Prime Poker is a strong advocate of responsible gaming.
This has to be the case as a small number of players are consumed by the euphoria of winning and lose sight of the fact that poker should be an enjoyable experience. Problems that can arise range from over spending to the development of serious gambling addictions.
As a serious, responsible online gaming provider, Prime Poker is bound to minimise wherever possible problem gambling and any of its associated issues. To ensure we carry out our promise, Prime Poker, in co-operation with G4 has taken concrete measures which empower our players with the ability and tools to manage their gaming activities responsibly.
For more information on Responsible Gaming, please Click Here.
Responsible Gaming at Prime Poker | Responsible Gaming | Top of page
Why is Prime Poker.com concerned about Responsible Gaming?
If played responsibly, the games we offer do not contribute to causing harm - they are a form of entertainment. Most players approach the games responsibly and play purely for the enjoyment. Unfortunately, it is not every player who can summon up the restraint required to play responsibly. That is why we provide players with features that allow them control their exposure to the games.
We believe it is in the interests of our players, our business and the poker industry in general to work towards the promotion of Responsible Gaming. Irresponsible gaming activity can lead to problems such as debt and can cause harm not only to the players, but their loved ones too. Prime Poker believes that by promoting Responsible Gaming, potential harm can be minimised.
To access the Responsible Gaming settings, please Click Here.
Responsible Gaming at Prime Poker | Responsible Gaming | Top of page
What is G4?
G4 is the Global Gambling Guidance Group.
G4 is the brainchild of a group of international experts in the field from countries as diverse as Australia, the Netherlands and Sweden. Between them, the G4 has many years experience of working with the gambling industry worldwide and is committed to encouraging responsible gaming and minimizing the harm caused by problem gambling.
Their experience covers everything from drafting responsible gambling programmes and devising and delivering training programmes for staff in gambling venues, to running help lines and offering face to face counselling services for problem gamblers.
To access the G4 website please Click Here.
Responsible Gaming at Prime Poker | Responsible Gaming | Top of page
What can I do to prevent my children from accessing Prime Poker.com?
There is a variety of software available that allows you to install parental controls that restrict the websites that your children can access from their computer. Often ready installed security software such as Norton is equipped with these features. All you need to do is activate them.
If you do not already have this software, we recommend products provided by CyberPatrol. To find out more about CyberPatrol please Click Here.
Whilst we do everything in our power to stop minors from accessing Prime Poker.com, it is still in every parent's interest to make sure that they also do everything in their power to ensure their children are not taking part in gambling.
Responsible Gaming at Prime Poker | Responsible Gaming | Top of page
What measures can I take to be a responsible gamer?
You can set limits on the amount of money you deposit to Prime Poker.com. This can be done on a per transaction, daily, weekly or monthly basis. By doing this, you can set a budget for your poker.
You can also choose to take a cooling off period of either one week or six months during which time we will deny you access to your account.
For more information please visit our responsible gaming pages by Click Here.
Responsible Gaming at Prime Poker | Responsible Gaming | Top of page
What can I do if I am concerned about the gaming activity of my loved one?
If you are concerned that a loved one is engaged in irresponsible gaming, please contact G4 at the following e-mail address: support@gx4.com
Responsible Gaming at Prime Poker | Responsible Gaming | Top of page
|
Help
FAQ
